Returns/return of goods
Would you like to return an item you ordered?
As a consumer you have a statutory right of withdrawal: you may withdraw from the contract within 14 days of receiving the goods, without giving any reason. The withdrawal is not tied to any particular form or condition – a clear statement is enough. You will find the details and the model withdrawal form in our cancellation policy.
You may examine the goods as you would be able to in a shop. Compensation for loss of value only applies where the loss results from handling that was not necessary to establish the nature, characteristics and functioning of the goods (§ 357a German Civil Code).
Do you think an item that was delivered is defective?
- You were unable to solve your problem using the operating instructions provided (chapter Troubleshooting)? Before you return an item, call us on 02565 / 406 2727 or send us an email describing the problem to [email protected] .
- Please do not send us any goods that you have damaged yourself and for which warranty service cannot be guaranteed. This will only result in unnecessary costs for you.
What you should consider when returning:
Please register your return online. You will then receive the return slip automatically as a PDF and by e-mail, which lets us identify and process your parcel more quickly. Where possible, enclose a copy of the invoice or delivery note.
Registering makes the process easier but is not a precondition: your right of withdrawal and your claim to a refund exist regardless.
The item must have been purchased from Mindfield Biosystems Ltd. Please also note our terms and conditions.
Please make sure your parcel is sufficiently stamped. We cannot accept unpaid parcels – in the case of withdrawal you bear the direct cost of return in any event. This does not affect your right of withdrawal.
Register your return online – your return slip is generated automatically:
With a customer account you can find your returns at any time under “My account → My returns”. You can find step-by-step return instructions as PDF here.
Postage costs for your return:
- If an item is defective or incorrectly delivered, we will refund you the postage costs. To do this, please contact us by email: [email protected] .
- In all other cases, you must bear the postage costs for the return.
Please note:
- Please send items with a value of over 100 euros as an insured package.
- The choice of shipping provider is up to you.