With each Master device, you receive a USB dongle, which contains the license for the Master software. This is a digital copy protection that ensures that the software can only be operated when this dongle is inserted into the PC.
Thus, the license is valuable and is tied to the USB stick. In case of loss, we must unfortunately charge the given price for a replacement, as this also results in added costs for a license from the manufacturer BioEra.
Please ensure that the USB dongle is stored securely and is not misplaced or damaged, as it serves as both the software license and access key for operating the Master software. Without this dongle, the software cannot be used, and a replacement will incur the full cost due to the reissuance of a new license by BioEra.
This USB Dongle is included with every Master device; you can order replacements here in case of loss.
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